I will start with the fact that this bike is comfortable and has quality components and great rideability. The bike is very capable of providing a enjoyable all day ride conquering Colorado's foot hills and switchbacked trails. Not to mention it also is aesthetically easy on the eye. The L5 is still a very rideable bike with no power and with power it's just flat out fun.. as with any product there is room for improvement and I would love to see this bike come with a suspension seat post. I live the in the integrated tail lights and think they should also be capable of being turn signals.I highly suggest a skid plate for crank/ battery compartment cover. The app is easy to use and would like to see more setting options for bike control like speed settings
Now I will go on to mention the customer care is far superior to any other e bike manufacturer/retailer I've worked with (3 various companies) I have had the same representative or contact person from the time I placed my order, all the way thru shipping, delivery, and even after delivery with support and inquiries about product, thank you Sam. I must say they really have the end user as the goal for satisfaction not to mention creating a bike that is any eye catcher and fun to ride.