Remote Part-Time Customer Support (USA)

Help more riders “Ride Cyrusher, Discover a Bigger World.” We’re hiring an outdoors-loving, people-first support pro to turn every chat, call, or abandoned checkout into a confident new Cyrusher owner—all from the comfort of your own home.

Position Overview

As a Remote Part-Time Customer Support Representative, you’ll deliver friendly, solutions-oriented service to our U.S. customers while coordinating daily with our HQ team in China. You’ll chat live, call shoppers who left items in their cart, and keep meticulous CRM notes so no question or lead ever slips through the cracks.

Key Responsibilities

• Recover abandoned checkouts: Call or chat customers who left the site mid-purchase and help them complete their order.
• Live chat & phone support: Provide fast, friendly answers about bikes, shipping, warranties, and more.
• Detailed CRM logging: Record every interaction, question, and resolution to keep our team in sync.
• Daily HQ coordination: Relay sales updates, parts requests, and escalations to Cyrusher China.
• Brand voice champion: Speak with empathy, vitality, and an explorer’s mindset that inspires riders 40+ to get outside.

Schedule & Compensation

• Hours: Monday–Saturday, 1 PM–6 PM local time (any U.S. time zone). Candidates in Utah earn extra credit!
• Pay: $18 USD per hour, paid weekly via direct deposit.
• Workplace: 100 % remote—any quiet home office or suitable workspace.

Growth & Benefits

• Path to full-time employment with health benefits, PTO, and equipment stipend.
• Annual, all-expenses-paid training trip to Cyrusher HQ in China.
• Employee discounts on all Cyrusher e-bikes and gear—ride what you sell!

Ideal Candidate

• Authorized to work in the U.S.; flawless English (bilingual a plus).
• Comfortable making outbound calls and typing quick, clear chat responses.
• Experience with Shopify, Zendesk, Gorgias, or similar support platforms.
• Enjoys cycling or outdoor sports and can connect with our rider community.
• Self-starter who meets deadlines and thrives in a fully remote environment.

About Cyrusher

Cyrusher builds high-performance fat-tire e-bikes that empower adults 40+ to maintain vitality, explore new paths, and create unforgettable outdoor memories. With warehouses in the USA and a growing global community, we back every bike with exceptional customer care—because every rider deserves to “Ride More.”

How to Apply

Ready to help more people discover life-changing e-bikes? Email your résumé and a short paragraph about your favorite outdoor adventure to jobs@cyrusher.com with the subject line “Remote CSR – USA”. We review applications weekly and can’t wait to meet our next teammate!