In the exceptionally rare event that a package is lost by the delivery company, Cyrusher will open an investigation before arranging any replacement.

What the customer needs to do

  1. Notify Cyrusher regarding the lost package within 3 days of receiving the delivery notice but not getting the item.
  2. Collect all documents/photos proving the item was lost. For example, a photo of the signed receipt sent by the delivery company.
  3. Contact the delivery company and get additional information such as any address where the package was supposedly delivered to, info about the driver, etc.
  4. Send them to Cyrusher (contact support)
  5. File a police report if instructed

What Cyrusher will do

  1. After receiving the above information from the customer, Cyrusher will evaluate if the lost case report is valid.
  2. If the report is deemed valid, Cyrusher will contact the delivery company and open an investigation.
  3. If in 2 weeks time after receiving the report, the case has not been solved, Cyrusher will issue a replacement.
  4. The customer can also opt for a full refund.
  5. If the item can be recovered, the customer may need to be required to help arrange the return shipping. All additional costs will be covered by Cyrusher.

Last Updated: February 2023