Currently, Cyrusher.com is based on US Dollar only, other currencies such as Japanese Yen, Euro, British Pound will be converted based flexible exchange rate.
PayPal and Credit Card are our preferable payments method on www.cyrusher.com. You can also use alternative payment methods - either a bank wire transfer or convenience store payment. If you want to use a bank wire transfer, please contact us at firstname.lastname@example.org with your order ID to get our bank information.
Pre-Orders and Pre-Order Cancellations
For all pre-orders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.
Any and all pre-orders that are canceled prior to shipping are only eligible for a 90% refund of the total order price.
Before and After Shipping Cancellations
If you place the order by mistake or change your mind to cancel the order, please Contact Us for confirmation within 48 hours for any order cancellation.
Purchased but not shipped: 100% refund.
Purchased and shipped: Customer pays to ship both ways (Original shipping cost is withheld from refund).
Special Offers, Codes, and Promotions
Cyrusher Sports reserves the right to put limitations on the combining, stacking, and use of any and all promotions done via the website, email, social media, or any other channels where promotions are detailed and/or distributed. Cyrusher Sports reserves the right to pause all promotions, codes, and referral programs for some sales and for all new product launches. Any and all promos must be used at the time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in tandem, etc.
If you are approved for any refund, a credit will automatically be applied to your credit card or original method of payment, within 2-15 days.
Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
There are no returns for items on sale. All sale items are final sale, no refunds, exchanges, or credits of any kind. If sale items are returned without authorization from our customer service, it will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns.
Unfortunately, special orders are not returnable. Each special order is made specifically for each customer and is a final sale, with no refunds, exchanges, or credits of any kind. If special orders are returned without expressed permission from our customer service, it will be returned to the customer immediately and the customer will be notified. Restocking fees may apply to unauthorized returns. For international shipping of special orders, additional charges may apply to orders containing both in-stock and special order items.
Import Duty and Tax
In most cases, you will receive items or orders at your final payment paid to www.cyrusher.com. It is the customer's responsibility to pay the import and customs duties and fees that are incurred as a result of the international shipment, the customer is also responsible for ensuring they comply with all of their local/state/federal regulations concerning the import and use of electric bicycles or bicycles.
Credit Card Chargebacks
If for any reason a credit card chargeback of any amount is an issue on an order and the customer is still in possession of the product(s) within said order, the warranty will be paused until the chargeback is resolved.
Orders Flagged as Fraud
If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us at firstname.lastname@example.org.
If your credit card payment is not successfully processed, please visit our FAQs page for more information.