Customer Support

Sunday, February 23, 2020


We are here to help you and we offer you several ways to reach out.
Make sure to have on hand the ORDER ID so we can track your order and help you better.

Phone Call / Voice Message

To get a prompt reply to common questions you can reach us by phone or leave a voice message.

United States
805-219-7088 (7:00 PM – 7:00 AM Pacific Time)

United Kingdom
0742-838-6990 (3:00 AM – 3:00 PM London Time)

Live Chat

Click the chat icon at the bottom of this page to chat with our agents online from Mon to Fri 9:00 AM – 6:30 PM (Beijing Time) or submit an offline message if our agents are not online.

Advanced Support

Not able to reach our agents? Advanced cases such as damaged parts or issues that can not be resolved quickly? please use the Advanced Support Form to submit more details that help us understand the problem so we can help you better and give a proper follow-up.


Submit Ticket




Free Shipping

Everyday ebikes SHIPPING FREE to you, we cover the cost.

Pay By Installments

Buy now pay later. 3, 6, 12 months payment plans.

1 Year Warranty

Free replacements and support for 1 year.

US Customer Support

In-house local team in the US ready to help you.

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