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Customer and Technical Support
* Phone Support
Tel: (424) 279-4782
Pacific Time: 6:00PM-3:30AM (9:00AM-6:30PM Beijing Time);
* Email Support
Technical Support Requirements
NOTE: Below requirements are not mean that we need proof of the problem, it is only for us to see the problem clearer to provide you faster with a solution.
1. Please provide your Purchased Channel, Order ID, Purchased Date, and Product Model to help us to check your product model and manufacture date quickly.
2. Please also send us Videos (download links) or Images for the problem you have and this will help us identify your problems shortly so that we can provide you with correct solutions timely.
Your emails will be replied to within 24 hours during the working days, however, we may reply in 48 hours if emails are received during the weekend or holidays.