Contact Us

Contact Us

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* How can we help you?

Hello. What can we help you with?

You can feel free to contact via email regarding one of the following questions:

1.Please provide your order marketplace, order ID and product name to help us to locate your order records quickly;

2. If possible, please also send us a short video or pictures to help us identify your problems shortly so that we can reply accordingly;

Orders/Customer Service:

Mybike Program:

General Inquiry

If you are located in USA/Canada,please refer to the following contact:

USA/Canada Call :+1(626)-758-1183 (PST : Mon. to Fri. /9:00AM--18:00PM)

USA/Canada Email:

Your emails will be replied within 24 hours during the working days, however, we may reply in 48 hours, if emails are received during the weekend or holidays.

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