PayPal is our preferable payment method. If you need other payment way, please contact us by email in advance when you place the order.
If you place the order by mistake or change mind to cancel the order, please contact us for confirmation within 48 hours of the auction end time.
We only ship to the confirmed address provided by PayPal with AlMOST World Wide Free Express Shipping Service. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. (If in any case of some countries, we can not ship to, we will inform you accordingly by email after your purchase.)
Normally it will take around 2-3days for shipping preparing and 3-14 days for international shipping by FedEx, EMS, UPS, TNT or DHL (Russia is out of this terms---15 days to 25 days). Tracking number will be available within 1-3 days after marking shipped status. Any unexpected shipping delay will be informed from us in advance by email.
We strive our best to provide you the most reliable, affordable way of shipping service. But sometimes international delivery is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
In order to ensure you receive your order with tax free or lower tax upon importing, we'll declare the item as a "gift or Sample" with a lower value but if any import charges or fees, it should be the buyer's responsibility.
Return & Exchange Policy:
We will do a full inspection and standard packing before international shipping to avoid any shipping damage. However,if any parts broken or missed upon receipt, please contact us by email for re-sending news parts or require partial refund (if you would like to fix the bike at your local) immediately. In no circumstances is Shipping, Handling & Insurance refunded.
Due to the expensive international shipping cost for big item (bike), we do highly recommend you to work with us to solve any problems you meet firstly rather than submit any dispute for Returning or Refund.
Please give us the opportunity to resolve any problem if in any case you are not satisfied with the item or our service. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
Please DO email us BEFORE leaving any negative feedback or open any dispute on EBay,Amazon and PayPal.
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.
However, to avoid any potential oversights, I respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions PRIOR TO BIDDING.
**Please Note that size and color representation are subject to manufacturing variance and may not be exact. Also note that monitor settings may vary from computer to computer and may distort actual colors. Please read these terms thoroughly before placing your bid.
After Sales Service:
We back our commitment with superb service and a customer 100% satisfaction guarantee, so please DO NOT hesitate to contact us any time before and after your purchase by email.
We are young and responsible bike seller and open to any questions you might meet and would like to try our best to solve it with you at the first time.
However, due to high volume of daily incoming emails and time zone difference, we may not be able to reply your emails immediately.
Please allow 1-2 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.
Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
Our Working Time: 8:00AM-18:00PM (Beijing Time), From Monday to Saturday. We are based in China and deliver bikes and sports related product worldwide as your request.